A lifestyle Hotel based on London's eccentric South Bank. With over 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.
As the Night Auditor, you will be responsible for ensuring the smooth and efficient operation of the hotel during the night shift. You will handle guest check-ins and check-outs, process financial transactions, and provide exceptional customer service to ensure a memorable stay for our guests.
Key Responsibilities:
Perform night audit duties including balancing accounts, reconciling financial transactions, and preparing reports for management.
Handle guest check-ins and check-outs efficiently and courteously.
Respond to guest inquiries and resolve issues in a professional and timely manner.
Monitor and ensure the security of the hotel during the night shift.
Coordinate with housekeeping and maintenance teams to address any guest requests or issues.
Maintain accurate records of room statuses and updates in the property management system.
Ensure compliance with hotel policies, procedures, and health and safety regulations.
Provide a detailed handover to the morning shift to ensure continuity of service.
Salary: £26,649 + service charge
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
* Guest experience including dinner and drinks
* 6 complimentary nights a year at any Lore Group hotel
* Lore Group Employee & Immediate Family Rates
* Lore Group Friend and Family Rates
* 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
* 50% discount in Lore Group restaurants and bars
* Discounts in our spa and cinema
* Contribution towards Health - Cash Plan
* Life Assurance
* Length of service incentives (additional holiday)
* Bespoke training programmes
* Free meals on duty
* Incentives such as Ride-to-Work and season ticket loan
* Quarterly employee award ceremony and company staff parties
* Employee assistance programme
