We have a new career opportunity for an Internal Sales Manager to join the team based at NCC in Birchwood reporting to the Customer Service Manager

This newly created position provides an exciting opportunity to maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both the existing customer base and new business, across all products within Nationwide Platforms.

Main Duties include:

Manage profitable growth targets for a portfolio of customers (both trading and dormant) in line with budget requirements and the strategic plan

Comply with approved sales process when qualifying prospects, nurturing leads, building customer relationships and identifying opportunities to produce budgeted order conversion ratio

Effectively manage and convert “Open Quotes” for an agreed portfolio of NWP customers (daily requirement)

Structure calls and other activities in line with optimum times to contact customers

Conduct high levels of outbound calls in a professional manner to achieve individual portfolio and ad-hoc campaign targets

Report weekly progress and continuous improvement recommendations 

Comply with company guidelines regarding the maintenance and updating of customer contact databases

Use all available resources internal and external to research relevant markets and customers to maximise revenue opportunities

Promote the NWP Brand, core values and mission statement to maintain market leading image

Maintain Internal Health, Safety and corporate governance standards in accordance with LOXAM Group Policy and promoting Health and Safety best practice with all internal and external stakeholders

Be contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business

Contact customers and prospects by telephone & email and actively sell NWP's full line of products and services

To successfully convert enquiries into orders and achieve 'above minimum' prices to hit and surpass revenue targets

Build strong relationships with colleagues in other depots/departments to enable and accept passing of remote hire orders

Endeavour to ensure customer service and customer expectations are exceeded for both internal and external customers and demonstrate professional resolution of customer related problems or service issues

Develop and sustain a solid relationship between NWP and its customers

Identify sales opportunities and secure the business, working with closely with Regional Sales Teams where applicable

Ensure sales targets are met in accordance with Key Performance Indicators

Achieve year-on-year revenue growth against budget

Redevelop dormant accounts to agreed percentage

Complete and update SalesForce with accurate and relevant data

Ensure customer service and customer expectations are exceeded

Deal with all customer queries quickly, efficiently and cost effectively

Retain, win back & account manage your designated portfolio

Supporting our Hire Desk with overflow calls/enquiries at busy times

Qualification, Skills and Experience Requirements:

Experience of outbound business to business account management or telesales or telemarketing preferred

Strong communication skills; both verbal and written

Ability to work closely with colleagues at all levels

Able to demonstrate effective negotiation skills to ensure business is won on viable commercial terms

Ability to be self-organisation and attention to detail

Must be able to demonstrate highly effective negotiation skills

Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers

Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 13,000 machines with working heights from 3m to 90m. 
With a depot network spanning 30 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.
Nationwide Platforms is part of Loxam, Europe's largest equipment rental company operating in 30 countries