Housing Support Officer who has experience working in a customer facing role, preferably supporting vulnerable people, with excellent communication and administrative skills, is required to join a well-established housing association.

FULL TRAINING PROVIDED

You may not have experience in this sector, as the company recognise that transferrable skills and experience are just as valuable and full training is provided.

SALARY: £23,178 - £28,057 per annum + Generous Benefits (see below)

LOCATION: Oxford, Oxfordshire (OX4) - Fully site based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday 9am - 5pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Support Officerwho has experience working in a customer facing role, preferably supporting vulnerable people, with excellent communication and administrative skills.

Working as the Housing Support Officer you will join a friendly and hard-working team in supporting customers living in supported accommodation service.

As a Housing Support Officer you will work as a keyworker to residents, enabling them to sustain their tenancies by promoting independence, freedom and choice.

If you are looking for a rewarding job that helps people to live safe, happy and independent lives. Then this role could be for you.

DUTIES

Your duties as a Housing Support Officer will include:

• Assess referrals and engage with prospective clients using a person-centred approach

• Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures

• Working jointly and cohesively with housing management teams to give the best possible service to those that are being supported

• Help clients when living in the accommodation in facilitating move-on to suitable accommodation

• Support clients via the access and helpline, over the phone and in a face to face context

• Agree and review client Independent Living Plans and Risk Assessments on a regular basis and deliver contracted hours of support achieving the required outcomes

• Deliver the support identified in an Independent Living Plan through regular personal contact as appropriate, taking follow up action as required

• Design and deliver structured support to groups as appropriate to the service specification and/or local need

• Liaise with internal departments and outside agencies and contacts where appropriate in order to ensure the delivery of support and act as advocate where necessary

• Liaise with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained

• Report any concerns relating to safeguarding of vulnerable people using the correct procedures

• Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner

• Support the Group’s Domestic Abuse Housing Alliance (DAHA) accreditation process

• Be an ambassador for domestic abuse services, promoting the ADAS service internally as well as to external partners

• Handle complaints and representations in accordance with company policy and undertake any necessary investigations

IDEAL CANDIDATE REQUIREMENTS

You won’t necessarily have experience in this sector, as the company recognise that transferrable skills and experience are just as valuable

The company is specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote their values of caring by nature, working better together and thinking for tomorrow

To be considered you will meet the following criteria:

• Educated to GCSE level or equivalent

• Basic MS Office skills and willingness to learn new systems

• Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively

• Excellent communication and interpersonal skills with the ability to remain calm under pressure

• Ability to work independently and as part of a team, showing initiative and problem-solving capabilities

• Experience in a similar customer facing role

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13055

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