Service Administrator

Clevedon, Permanent, Full time

£25,000 + Excellent company benefits

38.5 hours a week with lunchtime finish on Friday!

Do you take pride in your excellent customer service skills and have strong administrative abilities? We are looking for a dedicated Service Administrator to support our client's Service Manager and Engineers in providing outstanding service for one of our excellent clients in Clevedon!

The company specialises in providing innovative, high-quality power solutions, including the design, manufacture and maintenance of critical power systems for industries such as utilities, transportation and telecommunications. There's a lot happening under one roof!

Key Responsibilities:

Customer Communication

Respond to customer enquiries with professionalism and efficiency
Clarify customer requirements and ensure all site requirements (e.g., power, access, equipment) are confirmed for smooth service delivery
Service Coordination

Schedule and confirm service visits, liaising with customers, engineers and suppliers
Maintain accurate records of service logs, hazardous waste notes and documentation
Engineer Support and Documentation

Collaborate with engineers to meet stock, tools and resource needs
Schedule and manage training sessions for service engineers, ensuring up-to-date records
Ensure compliance with legal, quality, health & safety and environmental standards
Skills and Qualifications:

Strong organisational and multitasking skills
Excellent communication abilities, both verbal and written
Proficiency in Microsoft Office and familiarity with MRP systems (preferred)
Ability to work collaboratively in a team-oriented, employee-owned environment
A proactive, problem-solving approach with keen attention to detail
Company Benefits:

Career development opportunities
Partner Profit Share, Death in Service insurance, Employment referral scheme
Enhanced pension
Enhanced holiday leave - 33 days holiday plus 1 extra day for each 5 years' service
Free onsite parking
Cycle to Work Scheme, Tech Scheme
Company events, Frequent wellbeing activities, Mental Health First Aiders on site
Regular charity work with Children's Hospice Southwest
Cashback health plan - including private GP service, Employee Assistance Programme, and shopping discounts
To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted