Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements.

They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role.

Responsibilities:

* Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits

* Technical service projects and supportive technical data generation, developing and implementing testing programs

* Maintaining and populating central knowledge database for product and application information

* Updating, populating and maintaining the master data file

* Availability for site visits to support sales staff technically

* Manning technical helpline telephone and tech support inbox

* Updating CRM database, forwarding sales leads to relevant salespeople and distributors

* Preparation of presentations and materials

* Hosting webinars and training sessions and hands-on demonstrations

* Handling of product quality complaints

* Attending exhibitions

* Assistance in promotional video filming activities

* Creation and control of technical datasheets

* Writing of technical articles and product PR in collaboration with marketing department

* Technical content creation for blog, brochures, distributor website etc. supporting marketing activities

* Creation of case studies, application profiles and product sales tools

* Identify and attend relevant conferences and exhibitions

* Identify and attend relevant training courses to enhance skills

Candidate Profile:

* Full driving license

* Able to work independently, with weekly supervision

* Ability to travel in UK and Europe

In return they are offering an attractive package, 10% Pension, Bonus Scheme, PMI, Death in Service, 25 days holiday (3 to be taken at Christmas) and on-site parking

Whitehall is the Recruitment Specialist for the Chemical, Polymer, Coatings and Life Science Industries