A fantastic opportunity has arisen to join a leading UK financial organisation based in the heart of Liverpool. We are seeking an experienced IT Applications Service Desk Analyst to provide high-quality support within a fast-paced banking environment.

Key Responsibilities:

• Take full ownership of incidents and manage them through to resolution.
• Support the incident management process, ensuring timely troubleshooting, diagnosis, and resolution of issues.
• Work within OLAs (Operational Level Agreements) and SLAs (Service Level Agreements) to maintain high service standards.
• Utilize problem management processes to support the incident management framework.
• Deliver excellent customer service and communicate effectively with internal teams and stakeholders.

Skills & Experience Required:

• Experience in IT Service Desk, Application Support, or IT Maintenance Teams
• Strong knowledge of ITIL Foundation principles and incident management processes.
• Proficiency in Microsoft Office, including Office 365.
• Excellent communication skills with a customer-focused and results-driven approach.
• This is a fantastic opportunity to be part of a forward-thinking organisation with a strong commitment to professional development and employee well-being.