To support the effective delivery of all major repairs programs and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction.

Client Details

Our client is a housing association renowned for their work in the community and have a solid reputation in the construction sector.

Description

• Support the Investment Programme Manager and Project Leaders to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion.
• Contribute to the delivery of investment projects on time, within budget, to deliver exceptional levels of customer satisfaction.
• Utilise customer satisfaction to make recommendations for continuous improvements for the delivery of investment projects.
• Support the Investment Programme Manager to deliver an effective major adaptations programme to properties.
• Maintain effective records and information systems in support of project delivery, service planning, KPI's and benchmarking.
• Attend meetings of customer groups, investment panels and other stakeholders as necessary.
• Attend and contribute to contractor progress meetings, review contractors' performance and produce written reports and minutes as directed.
• Develop and maintain effective communication and collaborative relationships with customers, colleagues, key partners, contractors and community representatives.
• To be responsible for collating handover information from contractors and ensuring that this information is handed over to the Asset Manager in a timely manner to ensure that systems can be appropriately updated.
• Collate information and make recommendations for future asset programmes of work to ensure that warranties from investment works are upheld.

Profile

* Appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards is ideal.

* Excellent verbal and written ability, strong presentation and interpersonal skills

* Extensive experience of operating within an Assets team within a supporting role

* Management of stakeholders (customers, contractors, consultants etc.)

* Highly numerate and IT literate and able to promote this ethos throughout the team

Job Offer

• An hourly rate circa £22ph
• Opportunity to work on impactful projects in the Not For Profit sector
• A supportive and collaborative team environment
• Opportunities for career progression
• Based in the vibrant city of Manchester
• Possibility of contract extension