A Customer Insights and CRM Manager role within a Beauty Business. You will be responsible for both qual and quant research to develop strategic initiatives and make recommendations and managing customer feedback platforms.

Client Details

A leader in their category, this business are undergoing an exciting period of growth and are now looking for an Insights and CRM Manager to join their growing team!

Description

You will be responsible for:

Developing and implementing CRM strategies to improve customer retention and loyalty
Using customer insights to influence business decisions and strategies
Collaborating with cross-functional teams to ensure customer-centricity across the business
Managing customer segmentation and targeting for marketing campaigns
Overseeing the creation and execution of email marketing campaigns
Tracking and reporting on CRM campaign performance
Ensuring data compliance in all CRM activities
Fostering a culture of continuous improvement within the CRM teamProfile

The successful candidate should have:

Proven experience in Customer Insights and CRM
Strong analytical skills with the ability to translate data into actionable insights
Proficiency in CRM software and email marketing tools
Excellent communication and leadership skills
A customer-focused mindset with a passion for improving customer experienceJob Offer

A salary of up to £57,000 is on offer for the successful candidate