Tenancy Management OfficerOxfordTemporaryFull time - HybridLooking for an exciting role where you can make a real difference in managing tenancies and supporting thriving communities?

THE ROLEAs a Tenancy Management Officer, you will play a key role in delivering high-quality tenancy and void management services for a defined portfolio of properties in Oxford.Responsibilities include:

• Acting as the first point of contact for tenants, members, and council services regarding council-owned residential properties.
• Managing tenancy agreements, changes, terminations, and enforcing tenancy conditions.
• Handling void properties efficiently to maximise rental income and minimise costs.
• Collaborating with external support providers and council services to ensure excellent customer care.
• Leading on legal proceedings, including preparing case files and representing the council in court.
• Addressing tenant welfare and safeguarding issues in line with council policies.
• Supporting tenants during emergencies, such as fires or floods, and arranging alternative accommodation.
• Managing and utilising estate improvement budgets effectively.

THE CANDIDATEThe ideal candidate will have previous experience in a similar role within a local authority or registered provider housing management environment.You will also have:

• Experience managing a diverse customer base, including vulnerable tenants with complex needs.
• Knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
• Strong organisational and multitasking skills, with the ability to manage a high workload.
• Excellent communication skills, including letter and report writing.
• Mobility to undertake site visits, property inspections, and provide hands-on support across Oxford.

THE CONTRACTTemporary ongoingFull-time - 37 hours per weekHybrid working The pay rate for the role is £25.00 per hour LTD company rate. The PAYE equivalent is £21.31 per hour, inclusive of holiday.

HOW TO APPLYTo apply for this role, please email a copy of your CV to or call to discuss the role in more detail!