Rocasa Consulting are looking for an experienced Respinsive Repairs Service Manager to join a team within a large housing association.

Hours:

39 hours per week - Monday - Friday

Participation in an on-call rota for evenings or weekends.

Salary:

£42,275 per annum

Responsabilties:

-Lead and manage a team to deliver high-quality repairs works in customers' homes.

- Ensure operational productivity and work quality through regular quality audits and monitoring of progress.

- Manage financial controls and resource allocation effectively.

- Oversee subcontractors' performance and compliance with contractual agreements.

- Monitor vehicle stock levels and control materials in line with standards and guidelines.

- Ensure compliance with Health and Safety regulations and other statutory requirements.

- Handle customer complaints, workflow tasks, and system updates promptly.

- Support safeguarding procedures and appropriately address safeguarding concerns.

- Achieve high customer satisfaction and meet operational KPIs.

- Deliver work on time and within budget, ensuring value for money.

- Manage contracts effectively to meet customer expectations and budget requirements.

- Ensure compliance with regulatory requirements, policies, and procedures.

- Maintain a proactive approach to Health and Safety and risk management.

About you:

• Relevant Technical qualification - trade NVQ level 3 or equivalent or relevant experience.
• Driving Licence
• Experience of stock condition software/handheld devices.
• Experience of working as part of a management team delivering front line services.
• Extensive knowledge of building maintenance technical operations.

If you are interested in hearing a more about the role or would like to be considered, please don't hestiate to reply!

We look forward to hearing from you!