Fully remote if you are located 50+ miles from their offices based in York

The Company

Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more.

Winners of 'Insurer if the Year' at the Yorkshire Financial Awards three years in a row. The recognition doesn't stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the 'Best Claims Service' category! In fact, they have scooped up 20 awards in the last 5 years.

The Role

Reporting to a Claims Team Lead the role will be focussed on:

* Handling varied, niche Insurance Claims both verbally and in writing.

* Ensuring all Claims are assessed efficiently and to an excellent standard

* Handling a variety of customer calls promptly, efficiently and professionally

* Responding to customer queries via email

* Developing an excellent understanding of our products, assessment and regulations

* Proactively identifying risks and trends

* Proposing innovative ideas to the Claims Team Leads

* Dedication to professional development and customer journey

* Ad hoc duties as required by Claims Team Leads and the Claims Manager

Key Skills and Experience

It would be advantageous if you have worked within the insurance sector/financial sector previously, but that's not as important as possessing these skills:

* Team player - team spirit should be the cornerstone of your professional approach

* Exceptional communication - both verbal and written & finely tuned interpersonal skills

* Meticulous attention to detail - unwavering commitment to detail

* Impeccable organisation - ability to organise tasks/work to optimise efficiency

* Masterful time management - adept at managing time, working to targets/deadlines

* Dedicated work ethic - you can thrive in a fast paced and busy working environment

* Policy expertise - to learn, understand and interpret our policy wordings

* Customer service - ability to provide excellent customer service, first time, every time

Benefits

* £24,500 - £28,000 annual salary

* Up to 33 days holiday + long service increase

* Up to 5 days annual paid sickness leave + long service increase

* Hybrid / remote working.

* Flexi-time policy

* Family friendly benefits & staff policy discount

* Employee Assistance Programme

* Private health insurance.

* Free staff gym

* Free parking

* Discounted onsite kindergarten

* Workplace pension scheme

The start date is Monday 17th February where you will commence 6 weeks of training. You must have no annual leave during this time