Technical Support Advisor

£27,870

Watford

Shifts ranging between 1:30pm to 11pm, Monday to Sunday 

Sheridan ward is delighted to be on the lookout for a new Technical Support Advisor, to join a lovely company based in Watford!

You will need to work in the office between 9am to 5:30pm until training is completed, thereafter it will be a fully remote role!

This role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets

Technical Support Advisor Duties:

• Dealing with customer support requests
• Liaising with mobile network providers
• Assisting internal and external teams with their queries
• Delivering monthly quality and quantity targets

Technical Support Advisor Benefits:

• 25 days annual leave plus bank holidays
• Annual bonus
• Fully remote working after training
• Pension scheme
• Gym membership contribution
• Free onsite parking