Adecco Warrington are on the lookout for a Technical Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a modern office, based in Birchwood, you will be part of a incredible team supporting with Sales Administration and Mechanical Breakdown Claims.

You will take charge of the management of claims files in mechanical breakdown contracts according to the subscriptions taken out and in compliance internal procedures defined by the company.

As the Technical Incident Manager, your primary responsibility will be to manage claims files in mechanical breakdown contracts according to subscriptions taken out and in compliance with internal procedures. You will play a vital role in providing the highest level of service to customers, dealer partners, and repairers.

Salary: £26,000+ per annum depending on the candidate's background/previous experience.

Full-Time Permanent role with immediate start.

Rotating Shift Pattern on a monthly basis: 8:00am - 4:00pm / 9:00am - 5:00pm (Monday - Friday)

Daily Duties Include:

Manage Sales Administration
Check and process warranty claims files
Collect contracts and customer details
Create customer accounts on IT system
Follow payment and insure cash collection
Manage day-to-day relationships
Process new claims
Check information is accurate and complete
Follow up case until closed/complete
Management of complaints
Provide the highest level of service to customers, dealer partners and repairersEssential Experience:

3 GCSE's - Grade C or above
Previous call-centre experience
Experience within Warranty Management
Experience within Motor Industry
Strong English communication - verbal and written
Customer orientated
Team player and ability to focus and work independently
Optimistic and confident attitude
IT literate and good telephone skillsIncredible company benefits including: free parking, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and more...

If you thrive in a fast-paced environment and have a passion for delivering exceptional service, then our client wants to hear from you. Join their team and take your career to new heights!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website