Anderson Knight is delighted to be recruiting for Customer Service Coordinators on behalf of a well-established FM business based in Hillington.

This role is key to ensuring smooth operations by effectively organising and prioritising the workload of the engineering team.

Salary: £23,670, increasing to £24,400 after 6 months.

Shift Pattern:

You'll work an average of 35.5 hours per week on a rotating 4-week schedule, which includes:

* A guaranteed minimum of 2 consecutive days off per week, occasionally extending to 3 days off.

* One weekend shift every 4 weeks.

Key Responsibilities:

* Organise and prioritise engineering workloads to meet customer deadlines.

* Direct engineering resources efficiently and update customers on progress.

* Ensure compliance with established procedures and quality standards.

* Promote excellent customer service, handling concerns and escalations professionally.

* Answer incoming calls and manage customer queries or requests.

* Monitor jobs in the system, liaising with clients and service teams to address issues.

* Handle escalations and urgent requests following appropriate procedures.

* Use remote data to diagnose faults and determine the best course of action.

* Balance the needs of customers and engineers in a fast-paced environment.

* Raise issues with management and assist in their resolution.

* Understand customer contracts and deliver on service level agreements.

* Produce and distribute reports as needed.

* Coordinate the procurement and scheduling of parts for repair work.

Key Attributes and Skills:

* Proven experience in a similar coordinating role is essential.

* Background in the service industry is advantageous but not required.

* Strong administrative skills, particularly with Excel and Microsoft Office.

* Ability to work collaboratively within a team.

* Skilled at handling multiple tasks and remaining composed under pressure.

* Excellent rapport-building skills with customers and colleagues.

If this sounds like the right opportunity for you, please send your CV in confidence to apply