Senior Technical Support

Middlewich

Permanent

£35,000-£40,000

We're currently on the lookout for a skilled and driven Senior Technical Support professional to join a supportive and welcoming Technical environment in Middlewich. We are seeking a candidate who shows willingness, and the ability to get stuck in!

Contract: Permanent
Salary: £35,000-£40,000 depending on experience
Hours: Monday to Friday, 9am - 5pm (with 1 week in 4 on call and occasional weekend working)
Benefits: Company van available (including a fuel card for business use) or expensed mileage, workplace pension, free parking, 28 days annual leave
Main Duties:

Supporting the team and working collaboratively
Accurately diagnosing software and hardware faults, resolving client problems via remote networking and site visits
Providing high standards of customer care, ensuring efficient problem resolution and maintaining client communication
Offering 1st and 2nd line helpdesk support for hardware, software, audio-visual, and telephone equipment
Performing additional duties as required
Working towards and completing Microsoft Certifications for IT Professionals
Auditing new customers' IT systems, providing reports, and discussing findings and recommendations with clients
Adhering to health and safety procedures and associated policies
Proactively implementing company policies and procedures
Maintaining satisfactory standards of safety and security in relation to customers
Personal Qualities and Skills:

Professional attitude
Flexible and willing to learn
Demonstrates good initiative
Excellent communication skills
Well presented
Excellent attendance record
Good team player
Knowledge and skills in networking, firewalls, and routing protocols
Familiarity with the Microsoft portfolio and Virtualisation Technologies
Extensive use of all currently supported Microsoft Operating Systems and Microsoft Office
Strong understanding of WAN & LAN networking concepts, including TCP/IP, DHCP, DNS
Microsoft certification desirable

INDCOM