Maintenance ManagerSidcup8am-5pm, Mon-FriCompetitive Salary DOE

Main Duties and responsibilities:

• Covering call out desk for lunches and annual leave
• Ensure all engineers are in work and are on schedule.
• Raising Purchase Orders for parts ordered on the Lift Data System and filing in the appropriate contract file.
• Liaising with engineers/suppliers for required parts.
• Providing clients with full updates where lifts are out of service.
• Review out of service lifts.
• Review and mark up all service and call out sheets - daily.
• Closing non charge call outs on system - daily
• Pricing up call outs on system - daily
• Looking in stores for spare parts.
• Receiving, logging, actioning, and forwarding Insurance Reports.
• Updating insurance tracker.
• Dealing with all maintenance insurance items including follow ups
• Monthly reporting to be generated and issued for 9 major bulk contracts.
• Generating maintenance contract renewals and passing to accounts.
• Throughout the month rolling over any renewals.
• Cancelling contracts on the system and advising all.
• Adding new lifts onto tracker system and scheduling
• Overdue service reporting and planning.
• Attending client meetings.
• General management of engineers and maintenance Co Ordinator.
• Processing weekly timesheets
• Approving engineer expenses
• Management of the engineers call out rota.
• Updating 24/7 website with rota details.
• Problematic lifts review.
• 1st point of call for 24/7 escalation.
• Approving purchase orders for maintenance co Ordinator
• Organising and processing of the maintenance staff holidays.
• Holding maintenance staff review meetings/probation reviews.
• Monthly maintenance meetings.
• Carrying out disciplinary hearings
• Liaising with Peninsular to follow up with warning/disciplinaries

Knowledge/Experience

• Lift Data system knowledge
• Previous experience in working in a call centre environment/administrative role.
• Good geographical knowledge.

Skills

• Very customer service orientated/focussed.
• Professional telephone manner
• Interpersonal skills - friendly outgoing personality
• IT Skills - Microsoft Office - (Word, Excel), Lift Data system.
• Good organisation and planning skills
• Good communication skills - written, oral and listening.
• Ability to multi-task/flexible approach.

Braundton Consulting is a recruitment agency, working on behalf of a client

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