Senior Sales Negotiator

Solihull

£28,000 a year plus commission

Invigorate Recruitment is working with its client a national estate agent to recruit an experienced Senior Sales Negotiator. As the Senior Sales Negotiator you will provide a high level of customer service whilst building relationships with colleagues and clients. The role is responsible for booking valuations, viewings, maintaining customer records and achieving sales targets whilst maintaining a professional appearance at all times.

In this senior role, you'll excel in customer service, relationship-building, and meeting targets and KPIs.

Most work will be in the office; however, a percentage may be out of the office conducting viewings when this is appropriate. Communications may also take place with staff members at other sales offices.

Duties and Responsibilities for the Senior Sales Negotiator:

Customer Engagement and Relationship Management:

· Involvement in client engagement and relationship management, assisting less experienced staff where necessary in conducting accompanied viewings, negotiating offers, and maintaining records.

· Provide hands-on administrative tasks such as booking viewings, updating customer records, and managing administrative systems efficiently.

· Lead by example in business development and sales, sharing insights with colleagues to generate offers, secure new business, and oversee sales progression.

· Foster a collaborative and supportive environment, assisting less experienced staff in building relationships with colleagues and clients, and providing guidance in leadership and decision-making processes.

Administrative Management:

· Supervise and support less experienced staff in booking viewings and updating customer records.

· Provide advice in entering customer feedback into the system.

· Lead efforts to improve administrative systems and boost team productivity.

· Advise less experienced staff to achieve best results.

Business Development and Sales Generation:

· Lead in making offers and finding new business opportunities.

· Offer thorough property valuations.

· Handle complex sales transactions and solve any related problems.

Collaboration and Leadership:

· Build relationships with colleagues and clients.

· Work closely with other third-party operators where appropriate to exceed customer expectations.

· Manage morning meetings in the absence of the manager.

Role Specific Competencies

• Property Market Expertise: Understand local property dynamics, pricing, regulations, and transaction processes to navigate the market effectively.
• Negotiation and Communication Skills: Negotiate effectively, communicate clearly with clients, colleagues, and stakeholders throughout the sales process.
• Customer Relationship Management: Build and maintain positive client relationships, provide excellent service, and understand individual needs.
• Sales and Business Development: Generate leads, convert inquiries, secure offers and sales, while meeting sales targets and strategies.
• Organisational and Administrative Proficiency: Manage tasks, appointments, and administrative duties efficiently, ensuring accuracy, compliance, and timely completion.
• Problem-Solving and Adaptability: Identify and address transaction challenges, employ creative problem-solving, and adapt to market changes and client demands.

Knowledge & Experience

· Property Market Understanding

· Sales and Negotiation Skills

· Customer Relationship Management

· Administrative Proficiency:

· Problem-Solving Aptitude:

· Team Collaboration:

Training & Qualifications

· 3 GCSEs at grade 4 or above (C or more in the old grading system)

· Training for ARLA and NAEA will be provided

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• 2 years (required)

Licence/Certification:

• Driving Licence (required)