We are currently seeking a Service Designer to work with our public sector client

3 months with scope to extend

£540 inside IR35

London / Remote with once-a-month attendance

The ideal candidates will have a proven Service design background within public sector experience with the below skill set.

Skills:

We're seeking an experienced to join a transformative government programme focused on delivering essential public services. You'll play a crucial role in designing end-to-end services that meet user needs while working within complex policy environments.

Key Responsibilities:

Service design activities across complex user journeys, ensuring services are accessible, inclusive, and meet the needs of diverse user groups
Collaborate with multidisciplinary teams to design and implement user-centered services that work across multiple channels (digital, telephone, and face-to-face)
Map end-to-end user journeys and identify opportunities for service improvement
Facilitate workshops and co-design sessions with users, stakeholders, and delivery teams
Create service blueprints, user journeys, and other design artifacts that clearly communicate service conceptsEssential Experience:

Proven experience as a Service Designer, particularly in complex public sector environments
Track record of designing accessible and inclusive services for diverse user groups
Experience working with vulnerable users and designing services that meet their specific needs
Understanding of government design principles and service standards
Experience working in agile delivery teams
Knowledge of service design methodologies and tools