The role will have responsibility for assisting the Branch Manager and taking a lead with the day to day operations of the depot sales team in driving sales and developing customer accounts.

Responsibilities are, but are not limited to:

· Managing the Branch when the Depot Manager is away from the Business.

· Taking the overview of the Operational running of the depot.

· Team management and motivation: Lead and motivate the branch team goals, providing guidance and support as needed. Assist in recruitment and training of new staff members.

· Assisting in supplier agreements at Branch Level.

· Assisting with Customer Complaints: Ensure that all customer inquiries, concerns, and complaints are addressed promptly and professionally to maintain high levels of customer satisfaction.

· Branch Sales team & account management: Collaborate with the sales team to ensure exceptional customer service and address any customers concerns or escalations promptly. Build and maintain strong relationships with key customers, understanding there needs preferences to enhance customer satisfaction.

Requirements

The ideal candidate will have at least 3 years experience in a sales and or operational role. We are looking for someone who is commercially aware, has good business acumen, be confident to motivate a team, manage under pressure and problem solve with the ability to make sound decisions in a fast-paced environment, be proactive and be customer focused to drive sales with the interests of the company at heart.

Willingness to Travel occasionally to attend meetings and training.

Proficiency in Microsoft Office (Word, Excel, Outlook) as well as CRM Software

Who we are:

Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website