Our growing client is looking for a Qualifications Assistant to join their team. The successful candidate will provide administrative support to the Qualifications Team Leaders and will be maintaining the database and paper records.

Responsibilities:

• Archive qualification-related documentation
• Resolve qualification/examination issues and work closely with key stakeholders to provide a positive customer experience
• Effectively respond to all queries related to qualifications via e-mail, web chat and phone, whilst providing consistently high levels of customer service to all stakeholders.
• Communication with the Membership Panel to assist in coordinating availability for application reviews

Skills and Requirements:

• Strong time management and organisational skills
• High degree of attention to detail and accuracy
• Strong communication skills - both verbally and in writing to effectively communicate with a range of stakeholders
• Good problem-solving skills
• Relationship building skills -developing and maintaining good relationships with customers and colleagues

Benefits:

• 25 days holiday + Bank Holidays.
• Private healthcare and dental cover is available after completion of probationary period.
• Pension scheme.
• Life assurance at four times the salary.
• Salary sacrifice schemes.
• Free parking on site.
• One paid volunteering day per year.
• Hybrid/flexible working options are available dependent on job role

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.