Sales Support Executive - Remote
Role Summary:
We are seeking a highly conscientious, hard-working and detail-oriented Sales Support Executive to join our team. The ideal candidate will play a crucial role in supporting our sales team, ensuring smooth operations, and enhancing customer satisfaction. The Sales Support Executive will handle various administrative tasks, assist in sales processes, and act as a bridge between the Directors,sales team and clients.
Experience:
·2+ years of experience in a sales support or administrative role, preferably in the tech or mental health industry.
Key Responsibilities:
Sales Administration & Administrative Support:
·Schedule diaries and outbound contact for the CEO, COO and sales team.
·Plan sales drives and schedule events.
·Create and review sales activities and reporting.
·Manage and update sales presentation materials, including sales decks and brochures.
·Manage and maintain customer databases and sales records via HubSpot
·Prepare and process sales orders, invoices, and contracts.
·Coordinate with the sales team to manage and track sales leads and opportunities.
Customer Support:
·Respond to customer inquiries via phone, email, and chat.
·Provide accurate and timely information to customers regarding product, services, and order status.
Sales Coordination:
·Generate , schedule and coordinate sales meetings, demos, and training sessions.
·Support the sales team with logistics and administrative tasks during events and conferences.
·Collaborate with the marketing team to ensure alignment on sales campaigns and promotional activities.
Reporting and Analysis:
·Generate regular sales reports and performance metrics and identify areas for improvement
·Assist in analysing sales data to identify trends and opportunities for improvement. Track key performance metrics.
·Maximise the HubSpot CRM platform to maintain up-to-date records of sales activities and customer interactions.
Process Improvement:
·Identify and implement process improvements to enhance sales efficiency and customer satisfaction.
·Stay informed about industry trends and best practices to support the sales team effectively.
Skills:
·Must have strong knowledge and experience in using in HubSpot CRM
Strong knowledge and use of Social Media Platforms
·Strong researching skills
·Excellent organisational and multitasking abilities.
·Strong written and verbal communication skills.
·Excellent telephone manner
·Detail-oriented with a high level of accuracy in data entry and reporting.
·Customer-focused with a positive attitude and problem-solving skills.
Attributes:
·Ability to work independently and as part of a team.
. Happy working remote
·High level of integrity and professionalism.
·Ability to handle sensitive and confidential information.
. Detail oriented, self-starter
Benefits:
·Competitive salary and performance-based incentives.
·Opportunities for professional development and career growth.
·A supportive and collaborative work environment.
If you wish to apply for the above role please submit your CV, cover letter, salary expectations, and availability.
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