Customer Sales Advisor (Retentions)

Experience Requirement: 12 months consecutive targeted telesales experience (in one role) within the last 3 years.

Please note that due to the high volume of applications, we will contact you further if you have been successfully shortlisted for the next stage of the process.

Location: Remote or Hybrid (if near Nottingham)Salary: £23,000 base + average OTE £7,800

About Us:

We are recruiting for a leading insurance brand company, working around the world to protect nearly 9 million customers in the UK from appliance breakdowns. We are seeking dedicated Customer Sales Advisors to join our Retentions team, with options for fully remote or hybrid roles, providing excellent work-life balance.

The Role:

As a Customer Sales Advisor in Retentions, you’ll serve as the first point of contact for customers looking to renew or cancel their protection plans. Your responsibilities will include:

• Engaging with Customers: Use your sales and service expertise to offer value-added products. Retaining customers and upselling to them.
• Explaining Product Features: Clearly convey product benefits to help customers make informed decisions.
• Building Customer Relationships: Develop rapport and understand customer needs, encouraging continued protection with us.

Key Perks:

• Remote or Hybrid: Work fully from home with all equipment provided, or join us at our new Nottingham Office, if local.
• Comprehensive Training: A 4-week training program covering systems, sales techniques, and delivering an excellent customer experience. No absences or holidays permitted during the first 6 weeks.
• Shifts: Monday to Friday with shifts between 08:00-20:00, following a 5-week rotating shift pattern, including two Saturdays per month.

What You’ll Need:

• Sales Experience: Demonstrated success in a target-driven environment.
• Goal-Oriented: Strong motivation to achieve sales targets.
• Communication Skills: Ability to work independently with excellent communication and rapport-building abilities.
• Resilience & Adaptability: A positive attitude and a commitment to customer satisfaction.

Benefits:

• Bonuses & Incentives: Monthly sales bonuses and regular incentives.
• Annual Leave: 33 days including bank holidays.
• D&G Protection Plan: Free annual plan, plus discounts for friends and family.
• Health & Wellbeing: Discounted gym memberships, plus support for dental, optical, and physiotherapy costs.
• Pension & Life Assurance: Matched contributions up to 5%, plus life assurance at 4x salary.
• Employee Discounts: Special deals on Sky TV, mobile packages, and discounts at hundreds of retailers.
• Career Growth: Opportunities for advancement in sales or to explore paths in HR, Tech, Finance, Marketing, and more.

Please note that due to the high volume of applications, we will contact you further if you have been successfully shortlisted for the next stage of the process.