Housing Manager

Location:  Wolverhampton

Duration:  3 months +  (extremely likely to go over)

Hours:  35 hrs

Start Date: ASAP

Venn Group are looking for dedicated Housing Manager  join a Leading Housing Association. If you are passionate about supporting vulnerable people and looking for your next challenge apply now!!

 The successful candidate will be responsible for:

• Overall responsibility for ensuring the delivery of high-quality housing services including Income Management/ Welfare Reform, Anti-Social Behaviour, Estate Inspections, Allocations, Voids, Complaints, Attendance and Resident Involvement
• To be responsible for planning, co-ordinating and redeploying resources and workload appropriately across the team to meet service and business demands
• Take ownership and responsibility for efficiently and honestly resolving any escalated complaints through to a successful resolution within prescribed time limits
• Work collaboratively with the chief officer,  to analyse and deliver improvements across all relevant performance indicator areas in order to increase customer satisfaction.
• To participate in organisation wide service reviews, and policy and procedure reviews.
• Work collaboratively with the Finance & IT section to deliver on social projects such as financial and digital inclusion.
  • Prepare detailed reports on key issues, including performance, staffing issues, legislative changes etc, as and when requested.
  • To work closely with the Repairs & Maintenance Manager to ensure that all properties are well maintained and physically and financially sustainable.
  • To promote the principles of safeguarding whilst having an understanding of child protection and vulnerable adult issues, referring to other agencies as appropriate.
  • To ensure that accurate information and advice is given to residents, keeping up to date with policy and procedures, best practice, and legislative requirements.

The successful candidate will have: 

• Enhanced DBS
• Relevant Experience in a Similar Role
• Drivers Licence and vehicle

To apply for this role contact  Abbey Carver from the Housing team by emailing or calling