Former Arrears and Moving On Officer
Enfield
3 months, potential temp to perm
35 hours per week
Join a team based in Enfield as a Former Arrears and Moving On Officer, providing crucial support to the Housing Gateway Limited (HGL) Income Recovery Team.
THE ROLE
As a Former Arrears and Moving On Officer, you will play a key role in managing former arrears accounts for Housing Gateway Limited while assisting tenants in accessing move-on programs within the private rented sector. You will be expected to deliver a high-quality, professional, and comprehensive collection and assessment service within the HGL Income Recovery Team.

Manage former tenant arrears accounts to ensure effective debt recovery.
Assist tenants with the transition to private rented sector housing through move-on programs.
Deliver assessments and collection services in a professional and comprehensive manner.
Follow standard operating procedures with minimal supervision.
Provide support and advice to tenants on income recovery and housing options.
Maintain accurate records and reports on all cases handled.
Collaborate with the Income Recovery Team to achieve team goals.
THE CANDIDATE
The ideal candidate will have previous experience in a similar role, particularly within income recovery, housing, or debt management.

Proven experience in managing arrears accounts.
Familiarity with housing move-on programs in the private rented sector.
Ability to work independently and follow established procedures.
Strong communication and interpersonal skills.
Competence in maintaining accurate records and reports.
THE CONTRACT

35 hours per week, Monday to Friday.
Initial 3-month contract with the potential to be extended or go permanent
£18.66 PAYE / £23.09 Umbrella hourly
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role further
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate