Job Description D365 CE Systems Analyst - Exciting new role to work on Multiple Dynamics 365 CRM projects with a reputable end user! My client is looking for someone passionate about Dynamics 365 CRM, data-driven decision-making, and collaborative problem-solving, with a focus on D365 CE and business analysis. This position allows you to contribute to both system improvements and strategic development.

1. Requirements Gathering & Business Analysis:

   • Engage with stakeholders to gather business requirements and translate them into user stories, especially for projects related to Dynamics CE/CRM.
   • Analyze data and business needs to recommend actionable improvements and system enhancements.

2. CRM Customisation & Support:

   • Learn and deliver customisation in Dynamics CRM.
   • Provide first-line support and champion CRM adoption across the organisation.

3. Project Support:

   • Based on your skills, support agile projects, including project management and systems testing.
   • Work closely with teams in delivering enhancements and ensuring projects are aligned with business goals.

4. Marketing Support:

   • Assist the marketing function by leveraging CRM data to improve the use of ClickDimensions for e-marketing campaigns. (Experience with D365 CE Marketing would be advantageous).

5. Stakeholder Communication & Collaboration:

   • Ensure ongoing communication with stakeholders, keeping them informed on changes and enhancements to the CRM system.
   • Collaborate with the Finance, Technology, and Innovation teams to improve processes and results across the company.

Skills & Qualifications

• Experience working with Dynamics 365 CRM + previous versions
• Knowledge of D365 Modules - Marketing, Sales, Customer Service.
• Excellent communication skills - written and verbal.
• Enthusiastic approach to using data to help drive decision making

Benefits

• Competitive Starting Salary + Company Bonus
• Personal Learning Allowance
• Excellent Employer Pension Contributions
• Quarterly Team Days
• Flexible, Remote Working Model.

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