In the distinguished enclave of Knightsbridge, stands an epitome of luxury and comfort - a residential building that redefines modern elegance. Crafted by the globally acclaimed architects Squire and Partners, the 201 residences boast an aesthetic that combines contemporary style with the tranquillity of an award-winning Feng Shui garden. At the heart of this serene retreat is a team of seasoned professionals dedicated to delivering an unparalleled level of service that mirrors the prestige of the building.

They are currently inviting applications for the role of a member of their Residential Security Team (RST) to further enhance the safety and luxury experience they offer to their residents.

As a vital part of their team, reporting directly to the Security Operations Manager, your primary role will be to oversee the security aspects of the premises, ensuring a safe and secure environment for residents and colleagues. This role demands a professional who embodies both vigilance and congeniality, holds a current SIA licence, and has a genuine passion for delivering a five-star service experience.

Key Responsibilities:

• Ensuring unwavering property protection through meticulous surveillance and reporting.
• Skilful management of CCTV and alarm monitoring systems.
• Supervising operations in the control room, a hub of heightened activity necessitating ultimate focus and adept multitasking skills.
• Engaging amicably with visitors, facilitating seamless liaisons, and addressing their needs adeptly.
• Undertaking front-of-house duties to foster a hospitable and secure environment.
• Acting as a robust security deterrent, primed to adeptly manage any emergent situations.
• Swift identification and resolution of issues in congruence with their high-standard operating procedures.
• Diligent maintenance and filing of pertinent documentation.
• Crafting comprehensive reports that encapsulate daily security activities with accuracy and foresight.

Essential Qualities and Experience:

• Valid SIA licence DS or CP.
• Previous experience in RST or Close Protection (CP), or experience working with high-net-worth families, highly favoured.
• Full driving licence is greatly preferred, with experience in driving luxury high-end vehicles.
• Proven track record in a luxury service environment.
• Profound comprehension of premium customer service standards within a five-star setting.
• Outstanding communication skills fostering seamless interactions.
• An expansive knowledge of best-practice security standards and protocols.
• An unwavering commitment to maintaining ethical practices and integrity.

Work Schedule:

• Shift-based roster (3 days on, 3 nights on, followed by 3 days off).

They Offer:

• Salary of £45,083.77 per annum plus share of resident gratuity fund
• Bonus £2,500 per annum
• Share of Resident Gratuity Fund 
• Life Assurance (3 times salary)
• 28 days holiday per year rising to 33 days linked to service (inclusive of Bank Holidays)
• Double pay on bank holidays
• Continuous in-house training programme
• Recognition initiatives and rewards for the team members who strive every day to offer the residents the best possible experience
• Season ticket loan, learning and development opportunities, enhanced pension contributions, social events, complimentary uniform and personal dry-cleaning and more

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Residential Security Officer, Home Security Agent, Residential Security Patrol, Residential Safety Officer, Residential Security Specialist, Apartment Security Officer, Housing Security Representative, and Residential Protective Agent, may also be considered for this role. 

IND123