Head of Housing - Interim Role

Location: Remote (occasional travel required)
Contract Type: Interim, Full-Time, Monday to Friday
Daily Rate: £250 - £350 (via umbrella)

Key Responsibilities:

Lead and oversee housing management services, including financial, staffing, and resource management.
Manage operational staff, focusing on occupancy, customer experience, property standards, and financial viability.
Monitor rental income, housing benefit payments, and ensure compliance with internal procedures and service level agreements.
Serve as the health and safety officer, leading all related aspects.
Build and manage relationships with supported housing providers, ensuring high-quality service delivery and addressing underperformance.
Drive continuous improvement with a focus on customer experience, efficiency, and regulatory compliance.
Report on policy, training, and procedural changes due to regulatory updates.
Develop and maintain policies and practices to ensure regulatory compliance.
Engage with stakeholders including portfolio landlords, local authorities, and charity partners.
Contribute to strategic planning and risk management, including preparing and presenting reports to the Board.
Identify new business opportunities and support growth.
Key Tasks for Interim Role:

Conduct agent meetings to ensure they remain on track and provide guidance.
Update policies and procedures as needed.
Manage provider meetings and report key information to relevant stakeholders.
Maintain quality checks, handle provider queries, and maximise income from properties.
Oversee health and safety checks and manage issues related to council tax and housing benefit.
Ensure leases and SLAs are managed effectively.
Essential Criteria:

Extensive experience in housing management at a senior level.
Understanding of supported and exempt accommodation.
Proven team management, partnership, and contract monitoring skills.
Experience in executive and board performance reporting.
Knowledge of rent and service charge setting and housing benefit legislation.
Strong communication skills and proficiency with software systems.
Ability to work independently, prioritise tasks, and adapt to change.
Understanding of GDPR and confidentiality requirements.
Desirable Criteria:
Experience with hard-to-reach groups and partnership working.

How to Apply:

If this role interests you, please apply or contact Tiyana for more information:

Phone: (phone number removed)
Email: (url removed)

Applications will be reviewed on a rolling basis, and early application is encouraged. Immediate start required