Job Title: Customer Support Administrator - Graduate!
Location: South West London
Contract Details: Permanent, Full Time
Salary: £30,000.00 with regular reviews
About Our Client:
Our client, a global tech company, is seeking a talented Customer Support Administrator to join their team. They are an international manufacturer of high-quality wireless communications systems used in the retail, restaurant, and healthcare sectors. With headquarters based in London SW10, our client is a progressive and innovative technology business that continues to expand.
Benefits & Perks:
- Private healthcare and pension after 3 months
- Free lunch provided
- Regular salary reviews
- Dynamic and supportive work environment
Responsibilities:
As a Customer Support Administrator, you will play a critical role in delivering exceptional service to our client's customers. Your key responsibilities will include:
- Taking customer service calls and performing initial diagnostics/problem solving
- Liaising with customers and providing follow-up support
- Coordinating service department repairs, including allocating field engineers if necessary
- Managing and tracking calls and repairs to completion
- Processing and administrating UK installations
- Preparing service quotations and customer service invoices
- Generating spare parts sales quotations and invoices
- Reviewing weekly compliance with performance targets and preparing service reports
- Assisting with general office administration tasks as needed
Essential (Knowledge, skills, qualifications, experience):
To succeed in this role, you should have the following qualifications and skills:
- Previous customer service experience
- Confident with a polite phone manner
- Ability to work on multiple projects and prioritise tasks effectively
- Good organisational skills
- Strong proficiency in Outlook, Word, and Excel (training on the company's sales order processing system and service software will be provided)
Desirable (Knowledge, skills, qualifications, experience):
While not essential, the following qualifications and experience would be advantageous:
- Knowledge of wireless communications systems
- Familiarity with the retail, restaurant, or healthcare sectors
Technologies:
How to apply:
If you are a bright, ambitious, and customer service-focused individual looking to develop your career in a fast-growing technology business, then we want to hear from you!
Join our team and be part of a global brand that revolutionises workplace communication! �?????
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