Night Manager

IMMEDIATE START | FULL-TIME 40 HOURS PER WEEK (4ON/4OFF SHIFTS)

We are looking for an experienced and reliable individual to be part of our dynamic and friendly Front Office team in the capacity of Night Manager.

ABOUT THE ROLE

Your role as Night Manager will come with the following responsibilities:

• Oversee all hotel operations maintaining high standards of service while taking responsibility for the management of night team as well as handling guest complaints in a professional manner which may arise during this period.
• Maintain a positive spirit among the night team and ensure efficient coordination between the different departments.
• Ensure that early departure of groups and individuals is taken care of by checking the following details: Wake up calls, Luggage collection, Breakfast orders
• Supervise and ensure that night audit is run properly.
• Assume responsibility of all pass keys and reports any irregularities
• Know and follow the fire and safety procedures of the hotel.
• Greet and welcome VIP guests and groups whenever possible.
• Observe, supervise and ensure that all team members greet the guests at all times and provide customer service to the highest level
• Handle rebates in accordance with the credit policy.

The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.

Functional Skills, Knowledge and Experience

• Previous experience as Front Office Supervisor or in a similar role gained in a 4/5* environment is ideal
• Working knowledge of Opera and Microsoft Office
• Contagious personality, energetic & enthusiastic
• Confident & humble
• Outstanding organisational skills
• Excellent communication skills (verbal & written)
• Able to work within a team and on own initiative (A Self Starter)

Social Skills and Experience

To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times. The ability to maintain hotel standards of work under pressure.

A LITTLE ABOUT US

VINTRY & MERCER (EST. 2019)

Vintry & Mercer is set in London's Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames.
This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel's 92 bespoke rooms and suites.
The dynamism between old and new plays out again and again - in the hotel's two restaurants, or the barrel-aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi.
It's a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first-class location at the centre of the turning world.

If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we would love to hear from you!

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In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.