Red Recruitment is recruiting resilient, adaptable, and motivated individuals who have a confident telephone manner to join our client, a multinational insurance company.

This role is for a Customer Service Advisor position and is based in Gloucester, the salary is £24,100 - £27,100 per annum.

Benefits and Package for a Customer Service Advisor:

• Salary: £24,100 - £27,100 per annum
• Hours: Full-time (part-time and flexible options are available)
• Contract Type: Permanent
• Location: Gloucester
• Start date: 29th July
• 35 days holiday (including bank holidays)
• Bonus schemes
• Competitive pension
• Well-being activities
• Partner life assurance and critical illness cover

Key Responsibilities of a Customer Service Advisor:

• Helping and supporting customers who have been involved in accidents
• Managing a portfolio of fault and non-fault motor claims, ensuring the customers requirements and expectations are properly framed and understood
• Ensuring that claims are handled in the correct technical manner
• Managing clear communications with customers and a variety of third parties
• Managing an allocation of claims alongside dealing with postal and incoming telephony demand

Key Skills and Experience of a Customer Service Advisor:

• You need to be an excellent communicator with strong attention to detail
• You should be able to influence and persuade others to your way of thinking
• Being able to multitask and prioritising your own workload whilst working under pressure
• You will need to be computer literate with the ability to learn new systems
• A positive attitude with a flexible and resilient approach to change and teamwork is required

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)