Rewards and Benefits on Offer

* Excellent company culture

* Training and career progression opportunities

* Monday to Friday working hours

* Permanent role

* Working within a fast-growing company

Our New Client Opportunity

Our client is a successful and established business based in Billingham. They are looking for an Internal Account Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.

The Job you will be Doing

* Building ongoing relationships with customers to encourage business growth using telephone-based prospecting, educating and selling according to allocated branches and/or campaigns

* Driving sales growth to regular and consistent touch points with necessary contacts in the trade to drive over the counter sales

* Work with the National Trade Manager with regards to marketing in executing tele-sales activity in tandem with marketing communications.

* Identity project leads and facilitate hand over to Trade BDM if required to drive growth.

* Internal account management of over 1000 branches

* Carrying out prospect calls to non-spending branches and prospects

* Account management calls to branches according to call cycles

* Prepare proposals and or quotations for accounts you are responsible for

* Work with National Trade Manager regarding marketing to ensure leads are developed

* Assist with driving technology improvement to make department more efficient including CRM etc

* Ensure all customer contact details are correct in ERP system

* Provide data and reports for National Trade Manager in a timely manner.

* Assist with telephone answering as required

* Account management of accounts you look after including dealing with queries, quotes, issues and escalated complaints

About You

* Previous customer services or sales training is an advantage

* Proven track record in an internal business development or telesales role

* Previous experience of using NetSuite is an advantage

* Strong team player

* Excellent telephone manner and communication skills

* Able to build strong customer relationships

* Adaptable to change in a growing and developing business