Customer Service Administrator

Salary: £25,000 - £26,000

Hours: Monday to Friday 8am - 5pm or 9am - 6pm on a rota basis.

📍Location: Tonbridge

Parking available on site
30 days holiday including bank holidays
Development opportunities including Apprenticeship schemes
Long Service Award and Reward and Recognition Schemes
Access to Employee Assistance Programme
Access to Practical Health PlanAre you a customer-focused individual with a passion for delivering excellent service? We are currently seeking an enthusiastic Customer Care professional to join our client's fast-paced company in Tonbridge. Based within easy access of the A21 and public transport as well as walking distance to local shops, cafes and restaurants.

If you thrive in a busy environment and enjoy delivering excellent service to customers, this could be the perfect opportunity for you!

💼 Responsibilities

Act as the first point of contact for customers, providing exceptional service via phone and email
Assist customers with their inquiries, resolve queries, and escalate issues when necessary
Maintain accurate records of customer interactions and transactions
Collaborate with other teams to ensure efficient resolution of customer requests
Stay up to date with industry-specific knowledge and company products/services
Liaising with other departments and communicating with them effectively
Managing the customer payment process
Contribute to process improvements and suggest innovative ideas to enhance customer satisfaction

🎯 Requirements

Previous experience in a customer-facing role, ideally via email/telephone, this could be within retail, customer services, call centre, hospitality or similar
Great communication and interpersonal skills, with a friendly and professional demeanour
Strong problem-solving abilities and the ability to prioritise tasks effectively
Proficiency in using customer databases or internal systems and Microsoft Office - full training is given
Proactive nature and willingness to go the extra mile to satisfy customer's needs
Ability to work collaboratively in a team and adapt to changing priorities

💪 What's in it for you?

A competitive salary package, including benefits
Opportunities for career advancement within the company
Exposure to a dynamic and fast-growing industry
Joining a supportive and inclusive team environment, where your contributions are valued
Development opportunities including Apprenticeship schemes
A supportive manager who adapts to each person individually in terms of training and development

🌟 How to Apply 🌟

Apply online for immediate consideration. The first interview will be conducted by Office Angels, the second interview will be with the Customer Care Manager on-site. Shortlisted candidates will receive guidance and support during the entire process.

This role is being managed by Rhiannon Winn via our Tunbridge Wells office.

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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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