Our client is looking for a dynamic and experienced Country Head to lead and build a sustainable and profitable business in Zambia.
Responsibilities:
- Office Profile
- Develop and deliver a strategy for sustainable and profitable growth, positioning the business as a market leader in the industry.
- Winning New Business
- Ensure high-quality pitching and a dynamic CRM program targeting key domestic and international clients.
- Support business areas with clear marketing plans and best-in-class pitching documentation.
- Implement a structured Marketing & Communications plan with dedicated resources.
- Build relationships with key clients and support fee earners in winning new instructions.
- Participate actively in industry groups and measure market share continuously to increase it.
- Encourage cross-business/border cross-selling and referrals with supporting systems and rewards.
- Build the company's profile as the go-to source for market commentary and thought leadership.
- Establish and implement an effective cross-selling/referrals system.
- Building the Business
- Develop and achieve a business plan for future growth, including new ventures.
- Recruit necessary leaders to achieve business goals.
- Ensure sector diversification and balanced business/finances.
- Grow existing service lines and expand the Property Management and Advisory business.
- Increase net profit margin and fee income per fee earner, achieving financial goals.
- Enhance team engagement and increase engagement scores.
- Collaboration
- Liaise with other Country Heads and Service Line Heads to foster relationships and contribute to the global network.
- Ensure cross-service line meetings and internal referrals take place effectively.
- Support the Broadening Horizons program and ensure local team participation.
- Align with the People Place and Planet initiative to ensure responsible business practices.
- Support internal team attendance at conferences and business meetings to enhance collaboration.
- Engage with the launch and distribution of signature publications and collaborate with the COO/CFO to ensure efficient operations.
- Managing the Business
- Financial
- Establish and manage annual budgets, monitoring performance against targets.
- Set revenue targets for service lines and ensure client and BD plans are in place to achieve them.
- Business Planning and Financial Management
- Implement current strategy and ensure key performance indicators are met.
- Conduct strategy reviews to ensure sustainability and profitability.
- Manage annual budgeting, re-forecasting, and financial target setting.
- Review management accounts, manage costs within budget, and take corrective actions as necessary.
- Monitor and manage cash flow, submitting monthly financial reports timely.
- Manage controllable costs and meet financial goals.
- Risk
- Implement relevant policies and procedures for compliance with applicable laws and industry standards.
- Ensure annual declarations of compliance and necessary staff training on legal and compliance requirements.
- Team
- Use data insights to track people metrics and take remedial action when necessary.
- Ensure job specifications and clear organograms are in place.
- Create engaged and motivated teams, achieving high engagement scores and low attrition rates.
- Implement effective performance management frameworks and reward programs.
- Ensure no gaps in the leadership team and maintain a full succession plan.
- Lead executive-level recruitment and communicate strategic direction effectively.
- Develop and execute the Peopl