MMP Consultancy are looking to recruit a Service Charge Officer on a temp ongoing basis in East London.

Job Purpose:

Assist in the provision of an efficient rent and service charge accounting service. Co-ordinate charging and collection of service charges ensuring Value for Money (VfM) whilst maximising the recovery of income including through legal processes where necessary
Provide highly accurate data analysis and supporting explanations to assist the Rent and Service Charge Manager in decision making
Be part of a team providing a pro-active and expert advisory service in relation to service charges, to service owners and budget holders, that adds value and impacts the strategic outcomes of the business Main Duties / Accountabilities:

Ensure accurate rent and service charge data, investigating and reporting variances
Maintain records of freeholders and third-party agents, validating invoices for accuracy.
Calculate budgets, rents, and accounts in compliance with policy and regulations.
Monitor sinking funds to ensure adequate funds for major works.
Collaborate with Property Services on planned and reactive works, adhering to processes.
Set service charge budgets for new schemes promptly.
Manage an efficient service charging system, meeting deadlines.
Prepare and manage relevant audits.
Assist the Revenue Team in resolving disputes and ensuring payment terms.
Champion Value for Money, monitor costs, and maximize income.
Provide customer-focused explanations of charges.
Support the Rent and Service Charge Manager in complaint responses.
Handle enquiries professionally, delivering positive outcomes.
Contribute to cross-departmental tasks as required.
Provide training and support for effective teamwork