Exciting Opportunity: 1st/2nd Line Systems Engineer

Are you looking for a dynamic and rewarding career in IT support? Join one of East Anglia and London's leading providers of managed IT, consultancy, and business solutions

This is an incredible opportunity to be part of a rapidly growing team, providing cutting-edge IT, voice, connectivity, mobile, and security solutions to a wide range of clients.

About the Role:

My client are seeking a highly motivated and technically skilled 1st & 2nd Line IT Support Technician to join their innovative and supportive team.

This full-time, office-based role offers a diverse range of tasks and challenges, allowing you to work with clients from various sectors, including healthcare, law firms, and more. As a key member of the team, you'll provide essential remote support using PSA, RMM tools, and telephone-based troubleshooting to ensure seamless IT operations.

What You'll Do:

* Deliver top-tier support to clients, resolving issues efficiently and effectively while maintaining clear and professional communication.

* Take ownership of issues from start to finish, ensuring timely and successful resolutions for clients.

* Support and maintain Microsoft 365 solutions (Exchange, SharePoint, Azure AD, Endpoint Manager) and ensure smooth user experiences.

* Troubleshoot and resolve issues related to Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel) and client software installations.

* Use diagnostic tools (e.g., Event Viewer, Command Prompt) to resolve technical challenges.

* Develop and maintain a keen awareness of cyber security best practices and provide guidance to clients on antivirus protection and security measures.

* Ensure all tasks are documented clearly and concisely, adhering to the company's quality standards.

Skills & Experience:

* Strong knowledge of Microsoft 365 applications and the ability to configure and maintain Microsoft 365 tenants.

* Proficiency in Windows 10/11 installations and mobile device setups.

* Excellent troubleshooting and problem-solving skills, particularly with Exchange mail flow, configuration, and client issues.

* Awareness of cyber security principles, with a focus on providing clients with secure IT environments.

* A strong telephone manner and communication skills to offer effective remote support.

* Familiarity with diagnostic tools such as Event Viewer and Command Prompt.

Desirable Skills:

* A solid understanding of networking concepts, including subnetting, DNS, DHCP, and topologies.

* Experience with backup solutions, IP telephony, and managed Wi-Fi solutions is a plus.

* Ability to configure networking equipment such as routers, switches, and access points.

* Knowledge of Windows Server roles (Active Directory, Group Policy, DHCP, DNS) is highly

* beneficial.

Why Join ? This is more than just a job - it's a chance to become part of an innovative company that values your technical expertise and commitment to delivering exceptional customer service. You'll be joining a growing team with opportunities for career development and professional growth. If you have a passion for IT, enjoy problem-solving, and want to make a real difference, we would love to hear from you!

Location: Office-based (East Anglia/London)

Job Type: Full-time, Permanent

Don't miss out on this fantastic opportunity to join an industry-leading company with a strong focus on both employee well-being and professional development. Apply now to take the next step in your IT career