Job Title: Support WorkerContract Type: PermanentSalary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role)Working Hours: Full Time – 37.5 HoursWorking Pattern: Shifts 7am- 3pm and 2pm -10 pm and alternate weekends on a rolling 6-week rotaLocation: Lily Smith House, MaidstoneIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Support WorkerYou will be responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside’s supported schemes, ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey, delivering individual personalised support packages, reflective of different client needs, including culture and diversity issues. You will assist clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let and working with clients to agree goals and actions.About youWe are looking for someone with:

• Experience of working with vulnerable client groups
• An understanding of providing structured support to vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays 
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.Role Profile

Delivering a ‘best practice’ support service, appropriate to clients’ needs

Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues

Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let

Knowledge of ‘best practice’ in both crisis intervention and planned support working

Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs

Ensuring clients have access to relevant external support services.

Working with clients to agree and set goals and actions

Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions

Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible

Maintaining accurate and timely records of all activities including the maintenance of a support planning database

Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims

Working in line with ‘health and safety’ and safe guarding requirements to ensure the overall safety and security of the client

Report repairs and maintenance needs on behalf of the client following agreed procedures

Promote and encourage a high level of client involvement, consultation and communication.

To understand your role in the organisation and to be accountable for your contribution to maximise profitability

To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way

To understand that your efforts will be client led and be accountable for positive and tangible outcomes

To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and proceduresWorking as part of a multi-disciplinary staff team and meeting the...