Primary Details
Time Type: Full time Worker Type: Employee
Medical Malpractice and Healthcare Claims Adjuster
Leeds/Hybrid
The opportunity
This is a great opportunity to join our dynamic and diverse London markets claims team within Core Claims. Formed in 2018 to meet the evolving needs of our business and customers, our team has steadily grown. We handle a wide range of lines of business, including Casualty, Property, CAR, Marine and Energy, and various FSM lines, with much of our work being international and managed through the bureau.
We are currently recruiting for a Medical Malpractice and Healthcare Claims specialist to join our expanding team in Leeds. In this role, you will be expected to demonstrate technical expertise, ideally across more than one of our lines of business. Your key responsibilities will include investigating, managing, and resolving claims in an accurate, pro-active manner, ensuring compliance with SLAs and agreed authority levels. With business based in the UK, Australia, Canada, Israel and Dubai, this growing international book of business is both varied and dynamic, offering you the chance to enhance and expand your existing skills.
Your new role
- Investigate, manage, and resolve Medical Malpractice and Healthcare claims efficiently and in a timely manner.
- Ensure adherence to SLAs and authority limits while managing claims.
- Support the implementation of the Claims strategy to enable delivery of overall business targets.
- Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
- Reserve accurately to ensure that the Company’s liability is always clear
- Ensure that messages, advice, and correspondence, are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients
- Proactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies.
- Regular interactions with key stakeholders including our customers, brokers and internal partners
- Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.
About you
- Experience in handling Medical Malpractice and Healthcare claims, including Product Liability and Life Sciences. This could be from a claimant or defendant handling background, or you may be employed in the Healthcare sector.
- Coaching and mentoring skills
- Current knowledge of compliance, regulatory and statutory requirements
- Organisational, investigative, analytical and negotiation skills
- Ability to make balanced and impartial judgements
- Excellent communication and presentation skills
- Relationship Management skills
- Able to use MS Office applications and strong IT skills
Why QBE? At My Best??
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.??
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.??
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).?
With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.??
