Overview

This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.

Key Accountabilities and Main Responsibilities

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations
• Prioritise queries and correspond with other departments when necessary to determine the root cause
• Type and administer correspondence to clients / investors meeting deadlines
• Ensure quality and accuracy in all correspondence with customers and investors

Experience & Personal Attributes

• To be considered for this role, you must be able to demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Maths and English GCSE grade C+ are essential for this role along with a good level of spoken and written English.

The role is hybrid after probation. Full-time 37.5 hours Monday to Friday in Bournemouth. £24,000 salaryLovely offices and a great team to work withProgression and growth are offered with this company down the line.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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