Job Description

Responsibilities:

* Answering incoming maintenance calls from tenants and clients promptly and professionally.

* Recording detailed information about maintenance requests accurately into our system.

* Assessing the urgency of maintenance issues and prioritising accordingly.

* Coordinating with maintenance technicians to schedule repairs and maintenance tasks.

* Providing excellent customer service and keeping tenants informed about the status of their maintenance requests.

* Following up with tenants to ensure their satisfaction with completed maintenance work.

Requirements:

* Excellent communication skills, both verbal and written.

* Previous experience in a customer service or call handling role preferred.

* Ability to remain calm and composed under pressure.

* Strong organisational skills and attention to detail.

* Proficiency in using computer systems and software for data entry and communication.

* Knowledge of property maintenance processes and terminology is advantageous but not essential