Role: Short-Term Rental Controller

Location: Castleford, United Kingdom (Hybrid working available once fully trained)

Salary: Up to £28,000 PA + Bonus

About the Short-Term Rental Controller Role

Our client, a market leader and innovator in their field, is seeking a motivated Short-Term Rental Controller to join their team.

This dynamic and fast-paced position involves multitasking and addressing challenges efficiently. The ideal candidate will thrive under pressure, balancing multiple priorities while maintaining exceptional customer service standards.

As a Short-Term Rental Controller, you will play a critical role in managing regional customers and workshops, ensuring smooth operations and seamless service delivery. With comprehensive training and a results-driven attitude, you'll excel in meeting metrics and KPIs.

Key Responsibilities as a Short Term Rental Controller

• Liaise directly with customers and sales teams to support new rental enquiries.
• Coordinate with workshops and Asset Controllers to schedule workloads that meet customer expectations and business needs.
• Collaborate with accounts teams to set up new customers and manage rental contracts, including maintenance and thorough examination processing.
• Organize transport logistics with dedicated providers to ensure timely deliveries.
• Verify and file all order, contract, and PDI documentation appropriately.
• Manage off-hires by terminating agreements, conducting field-based inspections, and ensuring timely truck collection.

Note: Additional duties may be assigned as required, commensurate with the role and salary.

Who We're Looking For

The ideal candidate will:

• Demonstrate excellent customer service skills with internal and external stakeholders.
• Be a team player with strong interpersonal skills to maintain positive relationships.
• Be self-motivated, flexible, reliable, and approachable.
• Have strong administration, planning, organization, and prioritization abilities.
• Be proficient in Microsoft Word and Excel (SAP knowledge is advantageous).
• Be numerate, literate, and capable of making clear, analytical decisions.
• Follow company policies and procedures in a structured manner.
• Show drive, determination, and tenacity in achieving financial and operational targets.

What's on Offer

• A Monday-to-Friday working schedule.
• Free on-site parking.
• 25 days of holiday plus Bank Holidays.
• A company pension scheme with a 6% employer contribution (minimum 4% employee contribution).
• Access to a discount scheme with offers from leading UK brands.