Customer Experience Agent required for a leading Transport & Freight Supplier in the Heathrow area. This is a great opportunity for someone who enjoys a fast-paced environment in which they will engage and support customers in a consistetly postitive and freindly manner!!.....

It is imperative that you have strong voice and email communication skills and at least one years expeirence in the Customer Service / Client Service area.

FULL CAREER PATH AND PROMOTIONAL OPPORTUNITIES AVAILABLE WITHIN 12 MONTHS!!

Duties and Responsibilities

• Supporting customers by Phone and Email. Handling queries quickly and efficiently and maintaining a high standard of communication.
• Ensuring correct team standards of customer communication are reached.
• Liaising with the operations team, drivers, warehouse staff and other depots regarding collections and deliveries.
• Ensuring hard copy PODs are returned to customers within the required timeframes.
• Good verbal and written dialogue with internal and external contacts / users at all times.
• Sending excel reports as and when required to customers.
• Working collaboratively with the team to identify challenges and find solutions.

Experience & Qualifications

• At least 1 years work experience in a customer service role.
• Previous data entry experience.
• Good IT skills, with previous experience of using Microsoft Word & Excel.
• Ability to work to deadlines in a time sensitive environment.
• Good communication skills
• Strong administration skills
• Ability to understand and solve customer queries in a calm and professional manner.

08.00 - 17.00PM - this is not a remote role. OFFICE BASED 5 DAYS.