About us

Avencia consulting is partnered with a leady specialty insurer and Fortune 500 company who are looking to recruit a Claims Adjuster in their London office.

Within Wholesale Claims the Professional & Financial Risks team handles a wide variety of lines of business including Professional Indemnity, Financial Institutions, Management Liability, Transactional Liability and Media & Entertainment.

The role

• To manage claims, predominantly Media and Entertainment risks, and including third party agreements (TPA) and service providers in line with the claims philosophy, reserving philosophy, and Claims Handling Manual.
• Be collaborative in your approach by sharing any standard process improvements with the other team members or claims teams.
• Drive, facilitate and deliver a customer oriented approach to claims which is measurable through: speed of service and open, honest and personable communications with all brokers and (re)insureds.
• Treat customers fairly and report any complaints immediately so that these can be addressed quickly. Advise any potential or actual conflicts of interest in accordance with our procedures.
• Manage potentially significant claims in line with the company's process and raise any pertinent points with the manager as appropriate.
• Optimally use all systems (including the reporting and data interrogation tools used for interpreting claims information) for the benefit of the Underwriters, Actuaries and daily management of the team's claims, clients and portfolios.
• Provide high quality commentary on relevant movements, highlighting significant notifications, claim trends or developments.
• To ensure that external experts, including Delegated Claims Administrators, are appropriately appointed, monitored and challenged.
• Maintain good working relationships with the underwriting team, Actuarial team and Outwards Reinsurance Team. Provide feedback on claims experiences, contract wordings, claims data or feedback for any renewal to the respective Claims Managers and underwriters.
• Support an organised broker interaction program on an annual basis; build and manage relationships with key brokers and escalate feedback received on our service to provide a more customer focused, forward-thinking and value-adding claims service.

Skills & experience

• Have some previous experience handing claims and ideally an understanding of the London insurance market.
• Demonstrate some understanding of Media, Entertainment or Professional Indemnity risks.
• Demonstrate strong written and spoken communication skills.
• Have good IT (Microsoft Office) skills, including Word, Excel, Access and Outlook and ability to utilise or learn our in-house systems.
• Possess strong independent organisational skills.