This is an exciting opportunity for an immediately available Credit Controller to join an established organisation in Witney, Oxfordshire on a temporary ongoing basis to start as soon as possible.

Client Details

The client is widely recognised within their field, with a global presence. The site is close to local amenities, has on-site parking and hybrid working is available with 2 days in the office and 3 from home.

Description

The Credit Controller will be responsible for:

Collections

• Develop and maintain effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business
• Reduce outside collection and bad debt expense
• Chasing debts by phone/email
• Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
• Maintain open communication with customer and field personnel to promote future business opportunities
• Develop and maintain effective working relationships with the sales organisation and customers to enhance collection activity
• Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers
• Provide management accurate and timely reports on the status of collection of collection activity
• Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
• Document customer commitments for payment
• Document and communicate customer disputed items or complaints
• Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow
• Query management: to be addressed with customer service/sales and solved promptly to keep customer's satisfaction and identify any root causes preventing re-occurrences
• Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers

Cash Allocation

• Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately
• Timely and accurate cash application of payments
• Identify and properly code deductions / overpayments by customers
• Document customer commitments for payment
• Keep records of all information
• Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs
• Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies
• Maintenance of the Sales ledger/Treasury/GL

Credit Review / Audit Management

• Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved
• Assessment of credit risk/Credit Risk Review
• Processing of credit notes/debit notes and rebates once these have been authorised on the respective portals
• Month End Aged Debt reporting preparation of the files.

Profile

The Credit Controller will be/have:

• Experience in a similar role
• Experience applying comprehensive credit principles and practices
• Experience balancing and reconciling accounts
• Excellent knowledge of Microsoft Office based program - Outlook, Word, Excel
• Fluent in English (other European languages are an advantage but not essential)
• Experience using Financial system/s
• Immediately available

Job Offer

• Hybrid working
• On-site parking
• A chance to gain skills in an established organisation
• Immediate start
• A site close to local amenities