The Arora Group is one of the largest private owner and operator of hotels in the UK, with over 6000 rooms in operation across 12 Global Brands, including Marriott, Hilton, Accor and IHG portfolios. Our values revolve around our people, our guests and achievement through ownership which has enabled our exponential growth over the last few years.
Reservations Agent
Highly Competitive Plus Great Benefits
Salary - Competitive
Holiday - 28 days holiday, enhanced after 5 years of service.
But there's more... We also have amazing team benefits!
About us...
Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.
a bit about what you will do...
Reservation Agents in our team demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.
- Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.
- Answer questions about the hotel, facilities and services.
- Imputing and accessing data in our reservations system.
- Maximizing sales and room occupancy.
more about you...
- Providing high quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communicator with a high standard of written and spoken English.
- A smart and professional appearance.
- 4-star hotel experience in a similar role a real advantage.
- Opera PMS and Marsha experience a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
