Customer Service Co-ordinator

We are seeking a Customer Service Co-ordinator  who is passionate about enhancing customer interactions and making every touchpoint effortless. As a Customer Service Co-ordinator you will be instrumental in ‘Delivering the Promise’ to each customer, ensuring a world-class level of service. This role is ideal for someone with a genuine customer service mindset, resilience, and the ability to thrive in a fast-paced environment.

Day to Day of the role:

• Develop and maintain a thorough knowledge of the company’s products, services, and pricing.
• Communicate effectively with customers regarding orders, stock availability, delivery schedules, and sales history.
• Provide exceptional customer service by keeping customers fully informed about the status of their orders.
• Collaborate with various departments including sales, technical services, production, and warehouse to confirm the status of orders and resolve any customer complaints.
• Enter data into databases and business systems to maintain accurate customer records, track orders and deliveries, and generate sales reports and statistics.
• Uphold a professional attitude in all customer interactions.
• Participate in all training necessary to maintain the skills required for the role.
• Work safely and proactively with regard to all health and safety and environmental issues.
• Demonstrate a flexible attitude towards working additional hours to meet deadlines.
• Embrace new methods of working and new technology introduced by the company and undergo training as directed.

Required Skills & Qualifications:

• A customer-first approach with a desire to provide top-notch service.
• Excellent team player with the ability to think on your feet and be resourceful.
• Strong resilience and capability to work well under pressure.
• Proficient conversational skills and a professional demeanor.
• High level of IT literacy with a focus on accuracy and attention to detail.
• Willingness to adapt to new methods and technologies.

What is in it for you?

• Great progression company with scope to progress and develop
• Hybrid working
• Flexible working hours
• Free on site parking
• 25 days holiday plus bank holiday
• Great company and culture