Role: Account Manager

Location: Northampton or Northwich (hybrid working 3 days office/2 days at home)

Salary: £35,000 + 10% bonus + benefits

Hours: 37.5 hours per week Mon-Fri 9am-5pm

This is a great opportunity for an experienced Account Manager to join a contact centre client based at either their Northampton or Northwich site. Previous experience working within a fast-paced company within an Account Manager role is desired.

Do you have experience working to Sales targets?

Can you retain clients?

Do you strive to maintain customer excellence?

Key Responsibilities of the Account Manager:

Implementation of price increases and, if required, negotiation of a mutually acceptable position.
Develop and deliver account plans.
Full Salesforce and Sales Excellence Compliance.
Convert clients to contract.
Liaise with internal stakeholders to resolve client issues in line with Group SLA's.
Develop and grow business achieve top line growth.
Support the Team Leader in achieving top line growth and profitability targets through strong client relationships and pipeline management across current SME client base.
Ensuring strong knowledge of products and solutions.
Managing the performance and activities through defined KPIs of all clients.

Previous experience for the Account Manager role:

Strong business development or client relationship experience.
Strong track record in building and managing accounts.
Strong sales, pipeline management and negotiation skills.
Strong interpersonal and problem-solving skills with the ability to work to timeframes.
Proficiency in MS Office and other applications.
Excellent task management and solutions skills, results orientated with a strong work ethic and demonstrated attention to detail.
Must be flexible and professional under pressure.
Excellent presentation, communication and report writing skills.Please follow the link to apply for this Account Manager role based in Northampton or Northwich