Operations Manager

This is a great opportunity to become Operations Manager for a not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups.

In this role, you’ll be working as part of a large team that supports an important Government contract, with a big part of this role looking at opportunities for process and service improvement, as well as data strategy and team management.

This is based in Birmingham, with hybrid work available.

The role:

• Help to lead and manage the Contract Management Team, fostering a collaborative and empowering work environment.
• Oversee business support functions, ensuring the efficient use of resources and the achievement of key objectives.
• Plan and manage strategic business change and improvement projects, ensuring timely completion within budget and alignment with project objectives.
• Receive, review, and analyze management information reports and invoicing data to identify performance trends, exceptions, and risks, and report these to the Contract Director.
• Coordinate contributions from workstream managers to draft monthly and quarterly Service Management Board reports for timely submission to the Government.
• In conjunction with the Contract Director, continue to develop service excellence, embedding robust governance and accountability mechanisms throughout operations.
• Ensure the voice of service users and other key stakeholders influences the design and delivery of our services.
• Contribute to the attainment and maintenance of ISO Standards, driving continuous improvement through evidence-based decision-making.
• Coach and support direct reports, ensuring they develop the necessary competencies and performance standards, while fostering a positive team environment.

Skills & Experience required:

• A strong empathy with issues affecting vulnerable and marginalized groups.
• Any experience at a senior level within a relevant sector, helping to manage complex Government contracts would be an advantage
• Significant experience in leading and managing change projects, including culture change.
• Expertise in developing and implementing quality standards, compliance procedures, and service governance.

• Strong financial management skills, with experience overseeing invoicing processes and costs, ensuring accurate financial reporting and workload forecasting.
• Excellent analytical and report-writing skills, with confidence in working with data to evaluate service delivery effectiveness.
• PRINCE 2 or any other project management qualification.