Summary
About Us:

Blue Mountain are a top provider of high-quality drinks machines and we're all about promoting health and well-being through good hydration. We're also dedicated to sustainability and actively working to reduce plastic waste.

We are looking for a Service & Technical Operative to join our team.

Package Description:

This role is:

• 37.5 hours per week
• 48 weeks per year with availability for earlier starts/finishes
• Highly Competitive Salary

You will also benefit from:

• A chance to join a small team who are fast-growing, with full support andtraining for you to evolve with the business

• An introduction of in-depth training with our machine providers, where they will teach a full 'need to know' on each machine when it comes to maintenance, servicing, repairs, and installations

• An impressive salary of up to £30,000!

The role:

As a Service & Technical Operator, you will be Blue Mountain's soul customer facing engineer.

Your day-to-day duties will include; Visiting our various schools across the UK to carry out different technical jobs on our Coffee, Fruit Ice, Water or Hot Chocolate machines. Tasks required could be routine maintenance (filter changes or liquid dilution adaptions), going out to diagnose a fault and assessing what parts or work is required, delivering machines from our lock up/head office to a site, collect machines from sites and deliver them back to our head office/lock up, travelling to site to install a machine. Writing up reports following any job will be required.

Main Responsibilities:

Deliveries & Collections

• Ensuring machines are clean and fault free before leaving site.
• Collection and deliveries of vending equipment.
• Accurate recording of information required in the management system
• Reporting of any customer feedback.
• Communicating with client to arrange deliveries and collections.

Technical Support

• Understanding the manufacturing process, set up of all BMR equipment and be able to use methods in problem solving.
• Offer technical support over the telephone/email.
• Complete first line vending machine maintenance support.
• Report any issues and completion of any service tasks to head office before leaving site.
• Carrying out of planned and unplanned maintenance.
• Site surveys
• Keep up to date with changing equipment/technologies.

Event Support

• Support the BMR team with Client Events
• Ensure equipment and supplies are available for the event.

Company Vehicle

• Check your vehicle is load safely, and securely to ensure items remain free from damage.
• Ensure company vehicle is clean, tidy and report any issues immediately.
• Immediately report any vehicle damage.

General

• Direct customer contact and must be experienced at dealing with customers and third parties and be responsible for presenting our company professionally to customers
• Daily organisation and time management including maintaining and prioritising own schedule are key to this role.
• Be able and willing to work away from home to support the maintenance in our national customer coverage.

Ideal Candidate:

• Must have a full clean driving license
• Ability to converse with customers/suppliers clearly and politely
• An engineering background would be preferred
• Presentable with an air of confidence
• Availability to travel around the UK
• The want to learn as training will be provided and so being interested in maintaining machines help
• Physically able to lift and move machines
• Happy to work alone although there is team that can be contacted

We expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people and an enhanced DBS disclosure will be sought by the company. Please also note, It may be necessary for this role to be removed before the closing date due to the volume of applications we receive.