Are you a Housing/Customer Service professional looking for your next opportunity?

Role: Housing Customer Service Officer

Salary: £15/hour Umbrella

Type: Temporary Position for 4-16 Weeks

Location: Birmingham

We are working with a fantastic Social Housing organisation based in the Midlands who are looking for a Housing Customer Service Officer to join them on a full-time, temporary basis.

The customer service officer (CSO) role is a key role within the organisation, acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison. The purpose is to provide an effective and efficient service to ensure a professional and responsive service to our customers and visitors.

Key accountabilities include:

• Be the first point of contact for residents, providers, stakeholders and members of the public
• Deliver an exceptional and professional customer service, listening to residents and taking appropriate action, escalating to specialist teams where appropriate
• To manage all customer care cases individually and as a part of team, that provides a resolution and communication is maintained throughout
• Ensure that reception areas are adequately covered ensuring a professional service to our visitors
• Liaise with internal customers as required to ensure customer care is delivered in a timely manner
• Identify areas for improvement and work with colleagues to continuously improve the service

It is essential that the candidate is able to work from the office 5 days per week.

If you feel you meet the above criteria or are interested in learning more about this exciting new opportunity in further detail, please get in touch with . . .