Customer Service Advisor

up to £25k dependent on experience

Office Based Doncaster DN6

Full Time

Role Overview

Reporting to the Customer Service Supervisor you will portray and maintain a professional, attentive, helpful service to the client database.   The role will require you to deliver a positive experience on all contacts made and to represent the Company in a polite, efficient manner at all times. Your will be responsible for the account management of their allocated customer portfolio.

Duties and Responsibilities but not limited to:-

• Dealing with enquiries from Clients and customers:-
  • Enquiries from customers on prices and stock availability
  • Temperature Deviations - communication to customers requesting disposition.
  • Obtain PODS across all channels if client struggles
  • Providing the relevant C of A documents to customers
  • SOR enquiries
  • Enquiries from customers on product PIP and/or EAN for electronic ordering
  • Stock control interaction with clients request for inventory discrepancies
• Accommodate enquiries from other areas of the business, Finance, wholesale, hospital division.  
• Providing the relevant C of A documents to customers
• Ensuring all training and updates to training completed
• Interaction with Q90/RH ops
• Failed deliveries -communications to customer
• Polar speed interactions
• EORI Supplementary declarations - TSS
• Polar speed exception reports
• Handling all incoming and outgoing phone calls
• Adhere to Health and Safety guidelines in place.
• To be flexible in working hours to ensure the needs of the Company are met.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as directed by your changing role within the organisation and the overall business objectives of the company. 

Person Specifications/Competencies

Essential

• Pleasant disposition.
• People Skills
• Excellent telephone manner.
• Good analytical and organisation skills
• Computer literacy in all MS office and in house order system (Full training will be given)
• Good communication skills

• Works independently and proposes solutions to problems

• Takes in information quickly and accurately
• Ability to work under pressure and to tight deadlines.
• Resolves known problems using existing
• Plans own time effectively
• Team Player
• Must have GCSE Grade C and above in Maths and English.

Desirable

• At least 2 years Previous experience in a similar environment
• Educated with GCSE grade c and above

Interested in this Customer Service Advisor role?  Please send your cv by return.

INDLS